The Civil Aviation Authority has information available at https://monarch.caa.co.uk.
Here is detailed information provided by our insurer:
The financial failure of the Monarch Group (comprising Monarch Airlines Limited, Monarch Holidays Limited, First Aviation Ltd, Avro Ltd and Somewhere2stay Ltd) has affected around 110,000 customers that have already travelled abroad and a further estimated 300,000 with future bookings.
The Civil Aviation Authority is arranging flights for those already abroad and due to return to the UK on or before the 15th October 2017. These are provided free of charge and the CAA is also contacting accommodation providers for customers of Monarch Holidays.
All ATOL protected customers that booked directly with Monarch Airlines and due to return after the 15th October will be contacted by the CAA to arrange an alternative scheduled flight. The CAA will not assist customers that booked flights with another travel company, whether ATOL protected or not, and customers should contact their travel agent or tour operator in the first instance.
We understand that flights booked directly with Monarch Airlines from 15th December 2016 are not ATOL protected. Customers of Monarch Holidays will be ATOL protected. We would encourage all customers to check their documentation to verify their own position.
Details of new flights and actions can be found at https://monarch.caa.co.uk/ and a 24 hour helpline is available on 0300 303 2800 from the UK & Ireland and +44 1753 330330 from overseas.
Whilst our policies with Standard level of cover do not cover these events, policyholders who have the Enhanced level cover have Financial Failure Protection included and might be covered for:
- irrecoverable sums paid in advance
- additional costs including curtailment where it is unavoidable
The policy limit mirrors the Cancellation section limit up to a maximum of £5,000. Cover does not apply where the travel or accommodation provider is bonded even if the bond is ultimately shown to be insufficient.
However, redress will be available from credit card (where the amount is £100 or more) and Visa debit card providers and we recommend that they are contacted in the first instance. Charge cards providers (such as Diners Club) are not liable to refund payments and claims should be submitted to us.
Given the possible volumes, we would ask that initially a claim form is completed and returned to firstname.lastname@example.org (the relevant form can be downloaded from http://www.ipplondon.co.uk/pdf/DPI-add-on-Claim-Form.pdf). Claimants can phone the IPP Claims Office on +44 (0) 208 776 3752.