Emergency numbers

Emergency numbers you might need

We hope you never have need to contact our claims or medical assistance services. However, if you do, their numbers are contained in your policy Schedule and the Policy Wording.

What to do in an emergency:

First, call an ambulance using the local equivalent of a 999 call.

While you wait for the ambulance contact our medical assistance service which is open 24 hours a day and 7 days a week to offer you advice in this emergency situation. Speak to the ambulance driver and get details of the hospital you are being taken to so that our medical assistance service’s doctor will be able to obtain a medical report at the earliest possible opportunity.


24 hour medical assistance: +44 20 7183 3751

Claims: 0330 660 0549

It’s So Easy Travel Insurance: 0330 606 1421 or from outside the UK +44 20 7965 7222