We hope you never have need to contact our claims or medical assistance services. However, if you do, their numbers are contained in your policy Schedule and the Policy Wording.
What to do in an emergency:
First, call an ambulance using the local equivalent of a 999 call.
While you wait for the ambulance contact our medical assistance service which is open 24 hours a day and 7 days a week to offer you advice in this emergency situation. Speak to the ambulance driver and get details of the hospital you are being taken to so that our medical assistance service’s doctor will be able to obtain a medical report at the earliest possible opportunity.