It's always nice to receive positive feedback and to know that, even though, unfortunately, we're not 100% perfect, we do get a lot of things right!
I am a hugely satisfied customer of It's So Easy Travel Insurance and related medical assistance group Specialty Assist. I am generally healthy, having lived with HIV on medication for a decade. Until my recent holiday to Florida, I had never spent a single night in hospital. When I took out annual travel cover for my boyfriend and me in March 2014, I never imagined that I'd be rushed into an American ER room three weeks later. A small stye on my right eye had developed into an antibiotic-resistant cellulitis. I was told it was serious and required immediate IV antibiotics, which would mean being admitted to hospital. From the word go, I was treated [by the 24 hour assistance service] with compassion, care and respect. I was given a simple-to-remember individual case number. I was told clearly what information/action was needed from me and what, in turn, they would endeavour to do for me. Within 48 hours of being admitted, Specialty Assist confirmed I was covered for my mounting medical expenses and every agent I spoke with treated me as an individual and helped ease my concerns about the bills. Specialty Assist dealt directly with the hospital after admission, freeing me to concentrate on my recovery, and recouping the relatively small amount of pre-admission charges I'd accrued from attending a walk-in clinic and pharmacies in the week before I was admitted. After returning to the UK I submitted this claim, which was handled swiftly and without question. In summary, I a very grateful for all your help and so pleased that I took out a policy with It's So Easy. Thanks very much for being there when I needed you! I have already recommended your business to friends and colleagues. Well done.
Our first contact with you was through Kevin Waite a couple of years ago - had a brilliant service then and have used you ever since. Keep up the good work. CR This is my third year using Easy Travel Insurance and it is to be highly recommended in all respects. Kevin is super efficient, friendly and professional. It only took literally moments to get my Insurance arranged even though I had left it almost to the last moment!! Long may you reign....in the Insurance business at least!! ML
Many, many thanks indeed for your friendly and very speedy service. I have never known booking insurance to be so easy! TO
Many thanks for your excellent service. AB
Thanks for this Kevin – great service and a real relief to have complete peace of mind when travelling for the first time in about 15 years!! I will definitely recommend you if it’s appropriate and may well consider using some of your other services in the future. SG
Thank you for keeping me insured and safe on my travels. WW
Kevin knows what he is doing with professionalism and with a service that many insurance companies could do to learn something from. I have used him for myself and my partner for the last 3 years will never go with anyone else now. MC
Thank you so much for taking the time to clarify matters for us and so promptly.We can't speak highly enough of Its So Easy Travel Insurance. RB
It is so refreshing in this day and age to get such good service. PF
I have recently booked Insurance twice with 'It's So Easy' and I have had the pleasure of booking it with Kevin Waite. After searching to find decent insurance for a person with HIV, I have found this company to be not only the best for price, but also outstanding for customer service. Kevin went out of his way to help me the first time. I called back in November, and upon calling back today I was so thrilled to know that it was truly 'easy' to book some more insurance with the added piece of mind that my card details were not kept in any way for security reasons and the whole process took literally seconds.
Thank You Kevin - all received O.K. I wish everybody was as helpful and pleasant to deal with as you. SL
Thank you for your prompt response and excellent service. EB
Thank you for making things so easy. Your service was first class. You put me at ease immediately. The documents were downloaded very quickly. The cost was also extremely competetive. I will return to you for all my future medical insurance needs when travelling - MH
Thanks very much - you're a star! NH
Thanks Kevin, you really are the star your website says you are. JP
Thank you very much Kevin – now THAT is service! JM
I know it sounds cheesy, but i just wanted to say such a huge thank you. AA
What a joy! Second year running we have taken insurance out through 'It's So Easy...'Very responsive, speedy, courteous and helpful service. Didn't even bother searching about for quotes as was so impressed first time round! Would not hesitate in recommending using 'It's So Easy' to anyone!
A real pleasure to speak to Kevin and have all your questions answered fully and in such a nice manner. Many thanks Kevin!!! Keep up the good work!
Thanks very much for you help - as always its great. PS
Without wishing to be cheesy, thanks for making this so easy! I’m fairly recently diagnosed and expected this whole insurance process stuff would be a complete nightmare to sort out. JW
I would like to say thank you for what you have done for me in getting my travel insurance sorted and extened as well. I am sure that I would use the company again as I now know that I can get cover for all elements of my health. So once again i would like to say thank you. MMcK
Kevin was very helpful and honest. Talked us through the options and the best cover for us both. What he says he delivers. Documents were sent via email within a few hours. Highly recommended. A&S
Flights booked, insurance received, thank you. You were really helpful when I first called a few weeks ago and on the phone again today. I appreciate all you help. Easy Travel "the best"! VT
Fantastic, responsive service. This is the second time we've insured with It's so Easy and will continue to do so. Thoroughly recommended. NJ