Following the ongoing political demonstrations in Thailand we would like to provide our policy holders with the following information:
Policy holders currently in Thailand
- We recommend that extreme caution is used whilst travelling in Thailand and to avoid all demonstrations and large gatherings.
- You should consider whether it is essential for you to travel within the city of Bangkok. If violence breaks out you should stay indoors, monitor the media and regularly check Foreign Office travel advice.
- If the situation changes then you are advised to contact the airline/tour operator to discuss what will happen with regards to continuing your travel plans.
- You can keep up to date with the Foreign Office travel advice provided on: www.fco.gov.uk or you can contact the Foreign Office (FCO) advice line on +44 207 008 0000
- You may want to consider contacting family or friends back in the UK to keep them informed of your whereabouts.
- There is a British Embassy situated in Bangkok that may be able to provide you with consular assistance. Their contact details are as follows:
Telephone: +66 (0) 2 305 8333
Consular Information: +66 (0) 02 305 8252
Policy holders due to travel to Thailand
- Please contact your airline or tour operator before travelling to make sure your flight is still operating.
- If your journey is not essential and you can make alternative arrangements please consider doing so. If you do decide to travel you are advised to regularly review your security arrangements.
- Your policy will cover you whilst in Thailand providing the advice given by the FCO doesn’t change. At the moment the FCO advises against ‘all but essential travel to Thailand’. If this changes to advise against ‘all travel to Thailand’ then your cover may be affected. If this occurs it is likely that airlines will cancel flights, in this event you will need to contact them.
- Please check the Foreign Office website regularly (www.fco.gov.uk) in order to receive the most up to date information and advice.
- If you have booked a trip and the airlines cancel your flights due to the current situation you will need to contact your tour operator/airline. It is anticipated that airlines will make a full refund of your flight cost or offer an alternative flight.
- If your trip is a package holiday and your flights are cancelled operators must refund you the full cost of the holiday or offer an alternative trip. Often if you have booked on a package trip the tour operator may offer 3 main options:
1. deferring the start date of your trip
2. transferring to another holiday of the same or similar value, or
3. a refund of the cost of the whole holiday.
Further information
- If you have re-scheduled your trip for a later date your existing policy will be transferred /extended to cover the new dates.
- If you have purchased a single trip policy and your outbound flight is cancelled and you do not travel we will refund your premium.
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